Supervisory Management


Coaching Essentials
Duration : 2 days


Develop and retain high potential staff by mastering effective and practical workplace coaching skills. This workshop covers coaching techniques and practices based on the 11 International Coaching Federation (ICF) core competencies. The outcome is an engaged and inspired workforce led by managers who can coach and develop their team.


Team Leaders, Supervisors & Managers


  •  Create positive coaching environments
  •  Use intentional and skilful questioning to coaching
  • Use reflective listening to deepen rapport and facilitate reflection
  • Use feedback effectively in the coaching process
  • Use coaching effectively as a management tool
  • Develop and retain high potential staff through coaching


1.      What is Coaching

2.      Coaching as a Management Tool

3.      How is Coaching different from Mentoring and Counseling

4.      Opportunities for Coaching

5.      Directive and Non-directive Coaching

6.      Coaching Models: GROW Model, GAPS Model, C.O.A.C.H. Model

7.      11 ICF Core Competencies

  • Understanding coaching ethics and standards
  • Establishing the coaching agreement
  • Establishing trust and rapport
  • Coaching presence
  • Active listening
  • Powerful questioning
  • Direct communication
  • Creating awareness
  • Designing action
  • Planning and goal setting
  • Managing progress and accountability
  • Managing progress and accountability

8.     Mastering the Essential Coaching Skills

9.     Coaching Language

10.   Handling difficult or resistance coaches

11.   Moving from individual coaching to team coaching to developing team coaches

12.   Winning Edge Principle (A Powerful Break through Personal Development Tool)

13.   Conclusion