For All Staff

 

ES WSQ : Communicate and Relate Effectively at the Workplace
FOR OPERATIONS LEVEL
Duration : 16 hrs (2 days)

OBJECTIVES

After completing the programme, the participants should be able to:

  • Use effective communication techniques to interpret, clarify, analyse and respond to information received
  • Use effective negotiation skills to resolve conflicts for a win-win outcome, taking into consideration social and cultural differences

CONTENTS

Part I : Communicate Effectively at the Workplace

  • Interpreting and Analysing Information Received
  • Planning Appropriate Response
  • Using Effective Communication Techniques

Part II : Understand the Conflict

  • Understanding the fundamental of conflict
  • Analysing the conflict situations

Part III : Negotiate and Resolve Conflict Amicably

  • Negotiating for mutual acceptable solutions
  • Reporting the outcome of negotiation