For Supervisors and Managers

 

ES WSQ : Facilitate Effective Communication & Engagement at the Workplace
SUPERVISORY LEVEL
Duration : 16 hrs (2 days)

LEARNING OUTCOMES

  • Promote effective communication within team
  • Use communication, conflict resolution and negotiation skills to build rapport and relationships
  • Resolve conflicts through negotiation and taking diversity issues into consideration

CONTENTS

Part I: Facilitating Effective Communication

  • Communicate policies and procedures
  • Maintain channels of communication
  • Promote effective communication among staff

Part II: Engage Others Effectively

  • Using effective communication techniques
  • Coaching staff communication techniques
  • Engaging people by their communication styles

Part III: Assess & Resolve Conflict Situation

  • Assess conflict situation and develop appropriate conflict resolution strategies
  • Resolve conflict using appropriate conflict resolution strategies, approaches and techniques