For Supervisors and Managers


ES WSQ : Solve Problems and Make Decisions
Duration : 16 hrs (2 days)


  • Work with a team of subordinates in problem-solving and decision-making
  • Anticipate and identify potential problems
  • Facilitate team’s effort to resolve problem
  • Make appropriate decisions and implementation


Part I: Anticipate and Identify Problems

  • Identify symptom(s)
  • Apply logical deduction to anticipate problem(s)

Part II: Analyse the Problem

  • Analyse relevant information
  • Analyse the root cause(s) of the problem(s)

Part III: Generate and Evaluate Innovative Solutions

  • Facilitate idea generation and encourage creativity
  • Select a solution with team members

Part IV: Implement the Solutions

  • Develop an implementation plan
  • Evaluate the effectiveness of the solution

Part V: Evaluate & Review the Solutions

  • Formulate and execute modifications
  • Review modifications and analyse learning points and best practices