Supervisory Management


Harnessing the Positive Power of Conflict
- Making Conflict Work for You
Duration : 2 days


Differences among people exist because each person is a unique individual. Therefore, conflicts are natural and inevitable. It is even more challenging for people too work in a global, multi-cultural environment, where people’s expectations are continually changing. Understandably, conflicts tend to have a negative connotation. But, it is possible to make conflicts work for you! This 2 days Harnessing the Positive Power of Conflict Workshop will enable participants to apply conflict management strategies that will draw out untapped, potential benefits.


Head of Department,  Senior Managers and Managers


  • Appreciate the Pervasive Nature of Conflict
  • Describe the Mindset for Managing Conflicts – in the Context of Workplace Scenarios at the Organisation
  • Explain the Concept of Interest-Based Conflict Management
  • Draw Out Latent Benefits Ensconced in Conflicts
  • Relate appropriate conflict management strategy to various situations
  • Share the skills for managing conflicts constructively
  • Describe the 5-Step technique for managing conflicts
  • Develop a Personal Action Plan for Harnessing the Positive Power of Conflict


Part I: Strategic Impact of Conflicts

  • Conflict’s pervasive nature
  • Warning signs of conflict in the organisation
  • Spiraling effect of conflict
  • The “Yin-and-Yang” of conflicts

Part II: Leadership Mindset for Managing Conflicts

  • Personal mindset – Driver of perception
  • Latent power ensconced in conflict
  • Mental model for tapping the power of conflict

Part III: Interest-based Conflict Management

  • The 5-Step Strategy for managing conflicts
  • Identifying common ground of mutual interests
  • Collaborating to achieve interest-based solution
  • Relating strategy to different Workplace Scenarios

Part IV: Competencies for Managing Conflicts

  • Empathetic listening – using the 5 senses
  • The power of body language
  • Diffusing negative emotions
  • The magic of silence

Part V: Contextualisation to Workplace Scenarios

  • Applying the 5-Step Interest-based Strategy to real-life scenarios
  • Identifying pragmatic actions for managing conflicts

Part VI: Transfer of Learning

  • Developing a Personal Action Plan for Harnessing the Positive Power of Conflict