Negotiation Skills Programme

 

Negotiation for Success
- Enhancing Your Communication and Service
Duration : 1 day

PROGRAM OVERVIEW

Every business person spends most of the time negotiating, whether it is with prospect clients, soon to be suppliers, or applicants. Enrolling your organization to a negotiating course in Singapore is a one-step closer to reaching business success. Our Negotiation Skills Programme is designed to help organisations be competent when it comes to business negotiation.

LEARNING OBJECTIVES

  • Understand the concept & basic principles of negotiation
  • Learn the impact of individual personality on negotiation styles
  • Understand the negotiation process
  • Learn & apply tools and techniques for effective negotiation
  • Apply interpersonal skills to influence a ‘win-win’ outcome
  • Know when to apply ‘lose-win’ strategy to achieve negotiation success
  • Confidently handle difficult people, difficult situation and negotiation breakdowns

PROGRAM CONTENT

Part I: Applying the Basic Principles in Negotiation

  • Understanding the ultimate goal of negotiation
  • Types of negotiation – internal and external
  • Focusing on need, not position

Part II: Understand Characteristics of Negotiation

  • Inherent feature of conflict
  • Influencing assumptions and expectations
  • Negotiation styles and roles
  • Balance of power

Part III: Using Key Interpersonal Skills

  • Listening skills & reading body language
  • The power of questions
  • Handling breakdowns, difficult people & situations

Part IV: Setting The Goal of Negotiation

  • Openness and trust
  • Influencing a ‘win-win’ outcome
  • Applying ‘lose-win’ strategy for overall success

Part V: Managing the Negotiation Process

  • Preparing to negotiate
  • Making proposal
  • Debating & Bargaining
  • Closing