Professional Image & Grooming

LEARING OBJECTIVES

• Project an image that is aligned with the desired corporate brand image
• Exhibit professional behaviour in all business settings
• Manage email and other electronic communication with tact

PROGRAM CONTENTS

Part I. Greetings and Introduction

• Handshake dos and don’ts
• How to exchange and handle business card
• Protocol for making introductions

Part II. Meetings and Civility in the Workplace

• Basic meeting guidelines to observe in and out of office
• Handling interruptions at the workplace

Part III. Modern Manners for Today’s Business

• Working in a culturally diverse environment
• Business travel etiquette
• International business etiquette

Part IV. Minding Your Manners in this Digital Age

• Email etiquette
• Common errors to avoid in business writing
• Mobile phone manners
• Managing your professional image on social media