Coaching and Mentoring Course Singapore – Supervisory Management

PROGRAM OVERVIEW

Supervisors and managers play a crucial role in bringing the staff and team to their peak performance.  The programme is specially designed to equip the supervisors and managers with day-to-day coaching, appraisal and motivating skills to improve their employees’ performance, productivity and morale.  It is also highly recommended for preparing supervisors and managers for their annual appraisal.

TARGET AUDIENCE

Supervisors & Managers

LEARNING OBJECTIVES & OUTCOMES

•  Coaching staff for better performance
•  Motivating the subordinates for progress
•  Providing feedback & communicating performance effectively
•  Overcoming problems & conflict at workplace

CONTENT

Part I: Introduction

• The changing role of supervisor & manager
• Benefits of effective coaching & supervising

Part II: Coaching Staff for Better Performance

• Selecting the right coaching style
• Coaching using GROW approach

Part III: Motivating & Appraising Subordinates for Progress and Higher Productivity

• Meeting the needs of subordinates
• Inspiring & empowering subordinates
• Listening & communicating with them
• Providing feedback & appraising
• Video & Discussion : Effective Appraisals
• Practice : Motivation in Action

Part IV: Managing Conflict & Problems

• Building trust & professional relationships
• Reviewing my relationship with my team
• Overcoming problems at workplace
• Discussion : Problems faced by supervisors

Conclusion

• Strategies to improve performance & morale
• Case Studies & Role-Play