Supervisory Management

PROGRAM OVERVIEW

Develop and retain high potential staff by mastering effective and practical workplace coaching skills. This workshop covers coaching techniques and practices based on the 11 International Coaching Federation (ICF) core competencies. The outcome is an engaged and inspired workforce led by managers who can coach and develop their team.

TARGET AUDIENCE

Team Leaders, Supervisors & Managers

LEARNING OBJECTIVES & OUTCOMES

Create positive coaching environments
Use intentional and skilful questioning to coaching
Use reflective listening to deepen rapport and facilitate reflection
Use feedback effectively in the coaching process
Use coaching effectively as a management tool
Develop and retain high potential staff through coaching

CONTENT

What is Coaching
Coaching as a Management Tool
How is Coaching different from Mentoring and Counseling
Opportunities for Coaching
Directive and Non-directive Coaching
Coaching Models: GROW Model, GAPS Model, C.O.A.C.H. Model
- 11 ICF Core Competencies
- Understanding coaching ethics and standards
- Establishing the coaching agreement
- Establishing trust and rapport
- Coaching presence
- Active listening
- Powerful questioning
- Direct communication
- Creating awareness
- Designing action
- Planning and goal setting
- Managing progress and accountability
- Managing progress and accountability
Mastering the Essential Coaching Skills
Coaching Language
Handling difficult or resistance coaches
Moving from individual coaching to team coaching to developing team coaches
Winning Edge Principle (A Powerful Break through Personal Development Tool)
Conclusion