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Course Features
- Duration 2 day
- Assessments Self
For All Staff
OPERATION LEVEL
Duration : 16 hrs (2 days)
OBJECTIVES
After completing the programme, the participants should be able to:
- Use effective communication techniques to interpret, clarify, analyse and respond to information received
- Use effective negotiation skills to resolve conflicts for a win-win outcome, taking into consideration social and cultural differences
CONTENTS
Part I : Communicate Effectively at the Workplace
- Interpreting and Analysing Information Received
- Planning Appropriate Response
- Using Effective Communication Techniques
Part II : Understand the Conflict
- Understanding the fundamental of conflict
- Analysing the conflict situations
Part III : Negotiate and Resolve Conflict Amicably
- Negotiating for mutual acceptable solutions
- Reporting the outcome of negotiation
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Free
Login with social networks
[miniorange_social_login ]
Not a member yet? Register now
Course Features
- Duration 2 day
- Assessments Self
Related Courses
Essential Project Management
Project Management Courses Singapore PROGRAM OVERVIEW
Facilitate Effective Communication & Engagement
For Supervisors and Managers SUPERVISORY LEVEL
Solve Problems and Make Decisions
For Supervisors and Managers SUPERVISORY LEVEL
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