Communications and Interpersonal Skills

PROGRAM OVERVIEW

Globalisation brings people from different background and culture together. Individual and organisational success depends on how well people interact. Effective communication is the bridge that connects people of different cultures. The “Cross-Cultural Communication” workshop aims to develop skills that will enable participants to confidently communicate with people of different cultures.  Effective cross-cultural communication will enhance individual and organisational performance and productivity.

LEARNING OBJECTIVES

• Understand the fundamentals of communication
• Be conversant in applying the ‘must-have’ communication Skills
• Overcome barriers to communication
• Understand and utilise the power of body language
• Apply ‘Culturally-Sensitive’ listening and responding  Skills
• Understand the influence of culture
• Effectively communicate with people of different  cultures
• Aware of own communication styles and behaviorial orientations
• Adapt to different communication styles
• Develop collaborative relationships with workplace harmony
• Communicate persuasively to enhance personal and organisational success and productivity

CONTENTS

Part I: The Communication Journey

• The Power of Perception
• The Communication Process and Barriers
• Body Language – The ‘Silent’ Communicator

Part II: Culturally-Sensitive Listening

• The Art of Listening and Listening to Silence
• The Root of Misunderstanding and Empathy
• Responding with Cultural Sensitivity

Part III: The Cultural Challenge

• Understanding Culture, Influence of Culture on Communication and The ‘Cultural Barrier’
• Communicating with People of Different Culture
• Cross-Cultural Communication Toolkit

Part IV: Communication Styles and Behaviorial Orientations

• Understanding and adapting to Different Communication Styles
• Understanding and managing people with Different Behaviorial Orientations

Part V: Developing Collaborative Relationship

• Building Trust – Foundation for Good Relationship
• Managing Workplace Tensions and Conflicts
• Interacting for Workplace Harmony

Part VI: Persuasive Communication for Greater Success

• Developing Positive Attitude
• Impact of First Impression, and Communicating Persuasively for Organisational Success

Part VII: Transfer of Learning

• Developing a Personal Action Plan for applying Effective Cross-Cultural Communication