Communication Skills

Communication is key to human interaction and a crucial element of professional conduct in work environments. Being an effective communicator takes real skill. Communication skills have to be honed, developed, improved on an on-going basis. Lack of cooperation between employees is often the result of poor customer-focused communication. This highly interactive course will enable participants to eliminate needless problems which easily arise from ineffective communication.

LEARNING OUTCOMES

• Communicate effectively with customers and colleagues in all situations
• Turn negative language into positive language
• Use the most effective communication strategy for each given situation

PROGRAM CONTENT

• Building the Foundation
• Key Factors for Effective Communication
• Listening for Improved Understanding
• Interpreting non-verbal cues
• Achieving Genuine Communication
• Giving and Receiving Feedbacks
• Working Constructively with Emotions to Enhance Teamwork
• Handling conflicts and complaints
• Power of Influence and Persuasion
• Conclusion