For Supervisors and Managers

SUPERVISORY LEVEL
Duration : 16 hrs (2 days)

LEARNING OUTCOMES

• Promote effective communication within team
• Use communication, conflict resolution and negotiation skills to build rapport and relationships
• Resolve conflicts through negotiation and taking diversity issues into consideration

CONTENTS

Part I: Facilitating Effective Communication

• Communicate policies and procedures
• Maintain channels of communication
• Promote effective communication among staff

Part II: Engage Others Effectively

• Using effective communication techniques
• Coaching staff communication techniques
• Engaging people by their communication styles

Part III: Assess & Resolve Conflict Situation

• Assess conflict situation and develop appropriate conflict resolution strategies
• Resolve conflict using appropriate conflict resolution strategies, approaches and techniques