Emotional Intelligence (EQ)

PROGRAM OVERVIEW

People face a myriad of challenges from different stakeholders – external customers, internal team members, suppliers, etc. They have to meet competing, often conflicting, needs of various stakeholders. Coping with the changing demands of different stakeholders can drain people’s emotions. One key indicator of how well they respond to these demands is their Emotional Quotient. This 2-Day “Harnessing Emotional Intelligence” workshop will enable participants to enhance their ability to manage emotions and competently execute their roles.

LEARNING OBJECTIVES

• State the need for Managing EQ in the context of the Organisation’s Vision, Mission and Goals
• Articulate the value and impact of emotions
• Identify the Goleman’s five domain of EQ
• Articulate how to recognise the range of emotions
• Harnessing the power of emotions
• Describe the TFW Model for managing emotional patterns
• Describe interpersonal skills for managing emotions
• Describe how to apply TFW Model for different Workplace Challenges
• Formulate personal action plan for Harnessing Emotional Intelligence

PROGRAM CONTENT

Part I: Personal Stake in Managing EQ

• Revisiting the Value of Emotions
• Need for managing EQ in the context of the Organisation’ Vision, Mission and Goals
• Personal stake in the organisation

Part II: Domains of Emotional Intelligence

• Understanding Yourself and Understanding Others
• Goleman’s Five Domains of EQ
  1. Knowing your emotions
  2. Managing your own emotions
  3. Motivating yourself
  4. Recognising and understanding other people’s emotions
  5. Managing relationships, i.e. managing the emotions of others

Part III: Harnessing Emotional Intelligence

• Identifying the range of emotions using Plutchik’s Emotional Map
• Situations triggering different emotions
• Overview of Salovey’s Four Branches of Emotional Intelligence
  1. Perceiving Emotions
  2. Using Emotions
  3. Understanding Emotions
  4. Managing Emotions

Part IV: TFW Model for Managing Emotions

• 3-Pronged Model for managing emotions
  1. Think – Reviewing Thoughts Triggered by Various Situations
  2. Feel – Reviewing Range of Feelings
  3. Want – Reflecting and Purpose, Goals and End-State

Part V: Interpersonal Skills for Managing Emotions

• Building the Communication Bridge
• The Power of Perception
• Empathetic Listening
• Reading and Using Body Language
• Giving and Receiving Feedback

Part VI: Applying TFW Model for Managing Workplace Challenges

• Identifying real-life workplace challenges
• Recognising the emotions evoked when faced with problems
• Applying TFW model for managing workplace challenges

Part VII: Personal Action Plan

• Developing Plan for Harnessing Emotional Intelligence