Communication and Interpersonal Skills

PROGRAM OVERVIEW

In the study on Inclusive and Harmonious Workplaces conducted by the Ministry of Manpower (MOM) in 2010, 87% of companies surveyed agreed that workplace harmony was important to business outcomes. Research has shown that well-managed diverse teams outperform homogeneous teams as they tend to be more creative, and effective at problem solving. However, when diverse teams are not managed well, communication and trust breaks down, resulting in lower performance.

TARGET AUDIENCE

All staff

LEARNING OBJECTIVES & OUTCOMES

• Explain the importance of managing diversity at workplace.
• Apply various methods to manage workplace diversity.
• Facilitate an inclusive workplace.
• To communicate effective to a diverse group.
• Evaluate the effectiveness of the diversity management programme

CONTENTS

• What is diversity?
• The importance of managing diversity.
• How is your organization managing diversity?
• How can you build an inclusive and harmonious workplace?
• How can you measure it’s effectiveness?