Communications and Interpersonal Skills

PROGRAM OVERVIEW

Individual and organisational success depends on how well people interact. Effective communication is the springboard that enables people to build relationship and convey their thoughts in embarking on their journey towards common goals. This 2-Day “Being a Powerful Communicator” workshop aims to develop competencies for mastering mindset, enabling participants to persuasively communicate with different people to take ownership for achieving individual and organisational success.

LEARNING OBJECTIVES

• Align the need for Powerful Communication to the context of the organisation’s vision, mission and goals
• Articulate how to master the mindset for becoming powerful communicators
• Describe the NLP approach for managing the ‘Weight of Perception”
• Evaluate their own communication style using CAPS evaluation tool
• Identify range of emotions using Plutcik’s Emotional Map
• Explaine the intertwining 3-pronged impact of thinking-feeling-wanting (TFW) Model on powerful communication
• Describe the essential skills for powerful communication
• Express the power on body language
• Explaine Cialdini’s 6-Principles of Influencing
• Describe what makes a powerful presenter
• Describe strategy for presenting powerfully, in the context of specific roles and responsibilities
• Formulate action plan for being a powerful communicator

CONTENTS

Part I: Powerful Communication – The Strategic Thrust

• Strategic Fit – Aligning the need for powerful communication in the context of the organisation’s vision, mission and goals
• Laying the Two Core-Foundations for Powerful Communication – Building Strong Relationship and strengthening trust
  • Building Strong Relationship
  • Strengthening Trust

Part II: Mastering Mindset for Becoming Powerful Communicators

• Weight of perceptions
• Reframing negative “Self-talk” using NLP Approach
• Being aware and appreciate that people have different communication styles
• Evaluating individual communication style using CAPS tool
• Adapting to different communication styles

Part III : Harnessing Power of Emotion

• Identifying range of emotions using Plutchik’s Emotional Map
• Situations triggering different emotions
• 3-Pronged Model for managing emotions
  • Think – Reviewing Thoughts Triggered by Various Situations
  • Feel – Reviewing Range of Feelings
  • Want – Reflecting and Purpose, Goals & End-State

Part IV : Essential Skills for Powerful Communication

• Core Skills
  • Body Language – The ‘Silent’ Communicator
  • Empathetic Listening – The 3-A Technique
  • The 3-Pronged Framework for Feedback
• Asking Powerful Questions
• Cialdini’s Six Principles of Influencing
  • Reciprocity
  • Commitment (Consistency)
  • Social Proof
  • Liking
  • Authority
  • Scarcity

Part V : The Powerful Presenter – Communicating to Influence

•   Presentation – Clarity of Purpose
•   Establishing clear presentation objectives
•   Researching the interests and needs of the audience
•   Relevance of Audience Profile
•   Establishing key benefits for the listeners (The WIIFM factor)
•   Technique for Overcoming Nervousness

Part VI : Personal Action Plan

• Developing a Personal Action Plan for Being a Powerful Communicator