For All Staff

OPERATION LEVEL
Duration : 16 hrs (2 days)

LEARNING OUTCOMES

• Proactively identify root causes to a problem
• Generate and evaluate alternative solutions
• Make appropriate decisions and taking responsibility for them within circle of influence

CONTENTS

Part I: Anticipate and Identify problems

• Recognise the symptom(s)
• Identify deviations from organisational SOPs

Part II: Analyse the Problem

• Identify the possible root cause(s)
• Identify impact of the problem(s)

Part III: Generate and Evaluate Innovative Solutions

• Generate ideas using creative & logical thinking
• Evaluate selected ideas using pertinent criteria

Part IV: Implement the Solutions

• Develop an action plan for implementation
• Communicate chosen solution(s) and action plan

Part V: Evaluate & Review the Solutions

• Evaluate the effectiveness of the action plan
• Identify preventive measure(s)