For Supervisors and Managers

SUPERVISORY LEVEL
Duration : 16 hrs (2 days)

LEARNING OUTCOMES

• Work with a team of subordinates in problem-solving and decision-making
• Anticipate and identify potential problems
• Facilitate team’s effort to resolve problem
• Make appropriate decisions and implementation

CONTENTS

Part I: Anticipate and Identify Problems

• Identify symptom(s)
• Apply logical deduction to anticipate problem(s)

Part II: Analyse the Problem

• Analyse relevant information
• Analyse the root cause(s) of the problem(s)

Part III: Generate and Evaluate Innovative Solutions

• Facilitate idea generation and encourage creativity
• Select a solution with team members

Part IV: Implement the Solutions

• Develop an implementation plan
• Evaluate the effectiveness of the solution

Part V: Evaluate & Review the Solutions

• Formulate and execute modifications
• Review modifications and analyse learning points and best practices