For All Staff

OPERATION LEVEL
Duration : 16 hrs (2 days)

LEARNING OUTCOMES

• Define own, individual roles and work within the team and organization
• Listen to and contribute ideas and skills using appropriate communication techniques, and demonstrate trust, respect and support towards team members to achieve team goals
• Identify conflicts and methods to overcome them, taking into consideration diversity issues, resolve and concerns through collaborative activities with supervisor

CONTENTS

Part I: Forming a Great Team

• Setting & be committed to your team goals
• Identifying and understanding your team roles

Part II: Storming and Bonding as a Team

• Communicating and sharing openly
• Listening and contributing ideas and skills
• Building trust, respect and support

Part III: Norming and Collaborating Together

• Identifying potential conflict in the team
• Collaborating and resolving issues together

Part IV: Performing and Growing to Greater Success

• Responsible to work and committed to excel
• Accepting and providing constructive feedback
• Recommending improvements proactively