Conflict Management Course Singapore – Supervisory Management

PROGRAM OVERVIEW

Differences among people exist because each person is a unique individual. Therefore, conflicts are natural and inevitable. It is even more challenging for people too work in a global, multi-cultural environment, where people’s expectations are continually changing. Understandably, conflicts tend to have a negative connotation. But, it is possible to make conflicts work for you! This 2 days Harnessing the Positive Power of Conflict Workshop will enable participants to apply conflict management strategies that will draw out untapped, potential benefits.

TARGET AUDIENCE

Head of Department,  Senior Managers and Managers

LEARNING OBJECTIVES & OUTCOMES

• Appreciate the Pervasive Nature of Conflict
• Describe the Mindset for Managing Conflicts – in the Context of Workplace Scenarios at the Organisation
• Explain the Concept of Interest-Based Conflict Management
• Draw Out Latent Benefits Ensconced in Conflicts
• Relate appropriate conflict management strategy to various situations
• Share the skills for managing conflicts constructively
• Describe the 5-Step technique for managing conflicts
• Develop a Personal Action Plan for Harnessing the Positive Power of Conflict

CONTENT

Part I: Strategic Impact of Conflicts

• Conflict’s pervasive nature
• Warning signs of conflict in the organisation
• Spiraling effect of conflict
• The “Yin-and-Yang” of conflicts

Part II: Leadership Mindset for Managing Conflicts

• Personal mindset – Driver of perception
• Latent power ensconced in conflict
• Mental model for tapping the power of conflict

Part III: Interest-based Conflict Management

• The 5-Step Strategy for managing conflicts
• Identifying common ground of mutual interests
• Collaborating to achieve interest-based solution
• Relating strategy to different Workplace Scenarios

Part IV: Competencies for Managing Conflicts

• Empathetic listening – using the 5 senses
• The power of body language
• Diffusing negative emotions
• The magic of silence

Part V: Contextualisation to Workplace Scenarios

• Applying the 5-Step Interest-based Strategy to real-life scenarios
• Identifying pragmatic actions for managing conflicts

Part VI: Transfer of Learning

• Developing a Personal Action Plan for Harnessing the Positive Power of Conflict